Chintaro — Single Sign On

About Chintaro

Chintaro, a leading Software as a Service (SaaS) provider specializing in social housing management, approached us with a critical requirement to modernize their legacy platform. The primary goal was to enhance user experience by implementing Single Sign-On (SSO) functionality, allowing Chintaro's customers to use their own identity providers seamlessly.

Challenge

The legacy platform operated in silos, requiring users to log in separately for various services. This led to a fragmented user experience and increased the risk of security vulnerabilities. Chintaro aimed to address these challenges by implementing SSO while ensuring compatibility with Azure Active Directory and Okta as the chosen identity providers for their diverse customer base.

Solution:

1. Assessment and Planning:

• Conducted a thorough assessment of the existing platform, identifying potential integration points and security considerations.
• Collaborated with stakeholders to understand the preferred identity providers, namely Azure Active Directory and Okta, among Chintaro's customer base.

2. Technology Stack:

• Selected an SSO solution that could seamlessly integrate with the legacy platform and support Azure Active Directory and Okta as primary identity providers.
• Employed industry-standard protocols such as OAuth 2.0 and OpenID Connect to facilitate secure authentication and authorization.

3. Custom Integration:

• Developed custom connectors to integrate the chosen SSO solution with the legacy platform. This involved adapting the existing authentication mechanisms to work harmoniously with Azure Active Directory and Okta.
• Ensured that the SSO implementation could handle a variety of user attributes and access levels to accommodate the diverse user roles within Chintaro.

4. User-Friendly Interface:

• Designed a user-friendly interface for the SSO login process, ensuring a seamless experience for Chintaro's customers.
• Implemented adaptive authentication to cater to varying levels of security requirements based on the sensitivity of the accessed services.

5. Testing and Quality Assurance:

• Conducted extensive testing to validate the SSO implementation under different scenarios, including various identity providers, user roles, and potential error conditions.
• Collaborated with Chintaro's internal testing team to address any platform-specific issues that arose during the integration.

6. Rollout and User Training:

• Deployed the SSO solution gradually, starting with a limited user group to monitor performance and address any unforeseen issues.
• Conducted user training sessions to familiarize Chintaro's customers with the new SSO functionality and educate them on the benefits of using Azure Active Directory and Okta as their preferred identity providers.

Results:

1. Enhanced User Experience: Users experienced a significant improvement in their interaction with the legacy platform, eliminating the need for multiple logins and simplifying the overall authentication process.

2. Increased Security: The adoption of industry-standard authentication protocols and robust security measures enhanced the overall security posture of Chintaro's legacy platform.

3. Positive User Feedback: Chintaro received positive feedback from customers who appreciated the streamlined login process and the flexibility to use Azure Active Directory and Okta as their preferred identity providers.

4. Scalability and Future-Proofing: The implemented solution was designed to be scalable, allowing Chintaro to seamlessly integrate additional identity providers in the future without disrupting existing functionality.

Conclusion

The successful implementation of Single Sign-On on Chintaro's legacy platform not only addressed immediate user experience challenges but also positioned the company for future growth and adaptability. The modernized authentication framework not only streamlined the user login process but also significantly improved the overall security posture of the platform. This case study highlights the importance of thoughtful planning, strategic technology selection, and seamless integration in transforming a legacy platform into a modern and user-friendly environment for social housing management.